Subscribe to Kaptein Coffee and SAVE!
Why Subscribe?
By subscribing to Kaptein Coffee, you can be sure never to be out of your favorite brew and you don’t have to worry about reordering or making a trip to the store.
Coffee subscriptions are automatically renewed according to your selected delivery interval. Kaptein Coffee will be automatically delivered after each successful renewal. Subscriptions require a three-delivery commitment to take advantage of our discounts.
For example, if you started a subscription for every two weeks (saving 22%), then the system will automatically charge your credit card every two weeks and Kaptein Coffee will be delivered to your doorstep without the need to place the order by yourself!
How to Subscribe
1. Click on the COFFEE tab at the top of any page.
2. Click on the photo of desired Kaptein Coffee bag.
3. Click the Subscribe & Save button and indicate how often you want your delivery and the quanity of bags.
4. Click Add to cart.
Can I pause or cancel a coffee subscription?
Yes, of course. You can pause or cancel a coffee subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be canceled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email we sent you when you placed an initial subscription order. You can also access your subscriptions if you create an account in your shop.
Can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add other coffee to my subscription?
Of course. You can add different Kaptein Coffee flavors to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add coffees to your subscription.
What happens if my payment can't be processed?
If the subscription can't be renewed because your payment can't be processed, you will receive an email with a link where you can safely update your payment method.
